About Me

Service Designer currently working in financial services solving complex design challenges.

I'm passionate about innovating and creating services that really make a difference.

My Latest Work

Photo by Symeon Ekizoglou on Pexels

Sample: Lorem Ipsum

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Can you re-engineer core processes in just 48 hours?

Well, as it turns out, we could! Louise Clark, our Junior Service Designer reports on exactly how we tackled this challenge in this week’s post. As part of our business transformation and a drive to improve the quality of client service we offer, we rolled out a new service desk platform across the company. Many of our processes got switched to run through the new platform. However, Incident and Change Management, two of our most critical workflows, were still not as agile and efficient as we

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