About Me

Service Designer currently working in financial services solving complex design challenges.

I'm passionate about innovating and creating services that really make a difference.

My Latest Work

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Can you re-engineer core processes in just 48 hours?

Well, as it turns out, we could!

Louise Clark, our Junior Service Designer reports on exactly how we tackled this challenge in this week’s post.

As part of our business transformation and a drive to improve the quality of client service we offer, we rolled out a new service desk platform across the company. Many of our processes got switched to run through the new platform. However, Incident and Change Management, two of our most critical workflows, were still not as agile and efficient as we

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